Spotting a counterfeit part isn't always easy – that's because counterfeit parts makers make every effort to fool consumers. But there are some things you can do to help protect yourself:
- If someone else is installing the part, ask to see both the part and its package.
- Inspect the packaging. If it's flimsy or lacks a name brand or logo, it might be counterfeit. Pay close attention to the packaging graphics. Counterfeits often have graphics or a name similar to – but not quite the same as – those you're used to seeing. Counterfeiters often use colors, art work and fonts on their packaging that are similar to the original.
The best way to protect yourself? Buy genuine GM parts from authorized GM dealers.
If you suspect a part is counterfeit, return it to the place of purchase. Most dealers will do whatever is necessary to make good on the purchase.
Please report information about suspected counterfeit parts to the GM Global Brand Protection Team.
By form:
Counterfeit Part Report Form
By phone:
313-667-8147
By fax:
313-665-6672
By mail:
General Motors
Attn: Global Brand Protection
200 Renaissance Center
MC : 482-B39-C22
Detroit, Michigan 48265
If you prefer to remain anonymous, please call:
1-800-244-3460
